Last updated 24 Oct 2026

Cancellation and refunds

When you get your money back, when you do not, and how a refund reaches you.

Full refund if we cannot complete your audit

You get a full refund if we cannot complete your audit, for example because your profile or files cannot be read and you would rather not resend them.

After delivery

Once the report is delivered there is no refund. If anything in it is factually wrong about your profile, we correct it and send it again within 48 hours.

Cancelling an order

Work on an audit starts as soon as we have what it needs, so a paid order cannot be cancelled for a refund, except under the rule above. If you sent the wrong profile link or files, write to us before delivery and we will use the right ones.

How a refund is paid

Refunds go back to the card, UPI account or bank account you paid with, through Razorpay. We start the refund within 2 working days of agreeing it. Your bank usually takes 5 to 7 working days to show it.

How to ask

Write to [email protected] from the email address you ordered with, and include your Razorpay payment ID if you have it.

The free tools, Call to scope and THE DOOR, involve no payment, so nothing is refunded for them.